Privacy Policy

Who We Are

DelKen Delivers is a trading name under the DelKen group, based in South-East Brisbane, Australia. We specialise in specialty courier services for the Logan, Brisbane, and Gold Coast corridor.

What We Collect

• •Booking details: names, addresses, and contact info for both pickup and delivery locations.
• •Account information: profile data shared from the main DelKen site when you sign in.
• •Payment information: handled securely via Stripe. We do not store your full card details on our servers.
• •Usage logs: basic analytics to help us improve our routes and service quality.

How We Use Your Information

• •To manage and fulfill your bookings and deliveries.
• •To send confirmations, status updates, and important service alerts.
• •To provide customer support and respond to queries.
• •To calculate fair pricing and optimize our delivery logistics.

Payments and Security

We use Stripe for secure card payments. Stripe handles your card details directly and they are never stored or seen by our internal systems. We maintain industry-standard security protocols to protect your personal data.

Sharing and Third Parties

We share limited data with logistics partners, retailers, or technology providers only when required to provide the service (e.g., to confirm pickup details with a store). We do not sell your personal information to third parties.

Data Retention

We keep booking records for a reasonable period as required for tax, legal compliance, and ongoing customer support.

Your Rights

Under Australian privacy law, you have the right to request access to, correction of, or deletion of your personal data held by us. Contact us if you wish to exercise these rights.