Frequently Asked Questions
No jargon, no corporate waffle. Just straight answers.
What areas do you service?
We’re based in South-East Brisbane and currently service Logan, Brisbane and the Gold Coast corridor. If you’re just outside that bubble, reach out – if we can make it work, we will.
Do you handle the payment for the goods?
No. Under our Option B model, you pay the store directly for your purchase. We handle the pickup, transport and delivery only. That keeps us out of warranty disputes.
How is pricing calculated?
We use simple, zone-based pricing with size tiers – Local, City and Coast runs. You’ll see your base fee and any extras like priority or wait time before you confirm and pay.
What counts as a small, medium or large item?
Small fits on a seat, Medium fits in a boot, and Large requires 2 people or a trailer. Check our Services page for the detailed weight and size guides.
Can you deliver alcohol?
Yes, for 18+ customers with valid ID. We'll request ID on delivery and reserve the right to refuse if something doesn't look right.
Can I change my booking time?
If you need to tweak your time window, contact us as early as possible. We'll do our best to shuffle runs without messing up other bookings.
What if something is damaged in transit?
We use professional equipment and handling. If something goes wrong, contact us straight away with photos and details so we can sort it quickly.
Do you offer tracking?
We provide status updates and, for certain runs, live driver tracking. This will be shown in your booking confirmation.
Still Got Questions?
No worries. Flick us a message and we'll give you a straight answer – no jargon, no "please hold while we transfer you".